By Joseph Vele. December 1, 2021.
Soon organizations must therefore leverage the technique of automation of activities to benefit from smart technology and digitization.
What could some of the benefits of this automation be? Maybe you ask yourself. If that’s your question, then this article is for you.
Businesses are increasingly beginning to automate their activities, as digitization takes the center stage for many businesses, and this is ultimately resulting in trends and business changes as optimization of resources, reduces the cost of production which in return is going to foster huge profit margins for the business.
Nevertheless, this trend will see businesses that embrace digitization streamline their processes and foster organizational cooperation as has been shown by most surveys so far carried out.
Of importance is also noting that for many organizations that are going to embrace automation of their processes, their customer experience will improve tremendously as well as foster high productivity. This has been shown by the many surveys conducted on business employees.
The automation of processes, on the other hand, causes the necessary knowledge to be easily shared within an organization much easier. This is because the automation process clears any ambiguity and makes organizational tasks easy to understand and implement
So, what are some of the trends that are going to shape business processes automation in 2021? Let’s dive into these BPA trends right here:
1. Machine learning and artificial intelligent
Unlike artificial intelligence, AI, which mimics human behavior, machine learning, ML, is whereby systems are automated by a set of preset rules.
It is a current trend whereby many organizations are using AI-related technologies for instance ML natural processing languages to automate processes and also leading organizations to be data-first culture oriented.
In 2021, most likely organizations will continue to pursue these predictive techniques and be able to utilize the large volumes of data to anticipate what new trends are likely to be soon.
Already, businesses and organizations have put into place robotic process automation (RPA). This has been utilized in areas where human decisions are not required simply because it’s robots that are used.
In 2021, the RPA will be paired with technologies like AI to perform less involving tasks and of course, don’t require human decision-making processes.
There will be automated individual tasks carried out by RPA driven technology as well as organization workflows driven and managed by the BPA software system.
In a nutshell, the year 2021 will see a smart integration of RPA and BPA. What this means is that we’ll witness the transfer of data by an RPA component to the BPA system to execute a certain instruction through smart technology.
3. No- code and low code protocols
In the recent past, businesses have been found to use low code to build digital platforms that do not require much involvement of IT which enabled them to adapt and respond to changes in their environment very easily and fast.
No-code technology has made sure that businesses can enjoy a smooth partnership. This is because, with no-code technology, there is no need for programming.
It will enable business people with no coding expertise to quickly run business, build reusable forms, integrate organization workflows as well as promote smooth business rules and routine tasks.
No-code and low code tasks in 2021 will include a drag and drop interface, pre-built integrations, and point and click wizards among others.
Businesses are going to employ the technology of adaptive case management whereby unpredictable processes are automated. This will be unlike in scenarios where BPA is only capable of automating sub workflows that are predictable and as such could be altered by human decisions.
Under adaptive case management, the sub workflows can be altered by human decision-making processes. They don’t follow a certain prescribed order. Here, the several workflows are going to be combined into one case so instead of employees following the many processes that are complex and disconnected, they’ll follow the automated case that outlines a specific procedure every time they are faced with similar happenings in the organization and achieve unified organizational efficiency.
A lot of businesses in the future are going to use smart technologies and digital devices to integrate digital processes in their physical world.
This will mean that data can be easily collected by using smart gadgets and the same data used to automate the many processes that form daily and part routine of an organization.
Thus, several systems will be technologically interconnected and be able to communicate through smart technology. This will not only make it easy for an organizational task to be automated into simple processes that optimize resources but also will make sure human intervention is not much sought for.
The bottom line is that automation is going to take shape in a bigger way and change how businesses work. Emerging trends in 2021 will likely enable businesses to use smart technology and data management to coordinate and combine sub workflows into a single case and automated tasks that will not require employees to follow several complex processes in achieving their organizational productivity.
With the availability of smart technology and digitization tools like ML, AI, and BPA, organizations are likely to optimize resources and improve productivity without much human intervention. This is so because the automation of processes means that systems can collaborate and communicate smoothly within an organization.
There will be digital devices that can collect data and give predictions on what to expect soon with much ease than before.
Customer relations will be friendlier than in 2020. This is because there are data synching features that can be used to make communication in the organization simple and streamlined making it easy for departments to interrelate well.
Also, chatbots can be integrated with BPA to automate customer relations making it possible to eliminate the human agents.
Therefore, if you’re a business and want to reap the many benefits presented to us by IT, you can think of incorporating these automation processes. This will see the optimization of resources as well as using standardized and digital methods to cut costs on labor while improving organizational productivity and profit margins.